Shipping policy
Sktrbro offers fast and reliable shipping services to ensure your orders are delivered on time and safely. Please read the following shipping policy for more details.
Reachable countries:
All of the United States
We use the following shipping methods: FEDEX, UPS or USPS.
Shipping cost
We offer free shipping for orders over $199
If the order amount is less than $199, you need to pay the postage. The postage is uniformly $6.99.
Order Processing Time: Orders are typically processed within 1-3 business days.
Shipping Time: Once your order is processed, we will ship it within 24 hours (excluding holidays and weekends).
Business Days: Business days are Monday to Friday, excluding holidays.
It usually takes 10-15 business days for the product to arrive after it is shipped.
All orders are processed within 1-3 business days
Shipping times do not include processing time.
The total time required to receive your order is processing time + shipping time which is estimated to be 11-18 business days.
Please be sure to fill in the complete and accurate delivery address, including street name and house number, when placing an order. If the information is incomplete, our customer service team will contact you for confirmation, which may result in a delay in shipment.
Order Tracking
- Once the item has been shipped, you will receive a confirmation email with the tracking number for your order.
- If you do not receive the email or the tracking information is invalid, please contact us in time and we will handle it for you as soon as possible.
Delivery requirements
After receiving the package, please check the condition of the item immediately. If you find any damage or missing items, please contact us within 24 hours and provide relevant photos or proof so that we can handle it for you.
If you still have not received the package within 30 business days after receiving the shipping confirmation email, please contact us via email service@sktrbro.com and provide your name and order number. We will assist you in checking the order status.
After-sales service
If the goods are damaged or lost due to transportation problems, please contact our customer service team in time. We will provide services according to the specific circumstances to protect your rights.
Tax Policy
All items are tax inclusive (no sales tax will be charged separately), meaning the price you see at checkout is the final price.
We recommend that you check the specific tax information on the checkout page. If you have any tax-related questions, please feel free to contact our customer service team.
⚠️ Please note: Tax policies may be adjusted due to changes in state or regional laws. Thank you for your understanding and cooperation.
Duties & Import Taxes
- All customs duties and import taxes are included in the product price and you do not need to pay additional fees.
- Duties and taxes are determined by the customs of the destination country/region and are assessed based on the order value and relevant policies.
- If the return is caused by a rejected package, the relevant costs will be borne by the recipient and the refund will be made after deducting relevant fees.
- Any delays in customs clearance are beyond our control. We recommend that you contact your local customs directly to understand the status of your package.
If you have any questions about delivery, taxes, after-sales or other aspects, please feel free to contact us via the following methods:
We promise to provide professional and efficient support so that you can shop worry-free!